This page (together with the documents referred to on it) explains the terms of use on which you may make use our website www.qconveyancing.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
USE OF OUR SITE
We reserve the right to amend or change anything on this site without notice. The terms of conditions of service set out the general terms of your use of this website. As soon as your use this website you agree to be bound by these terms and conditions. If you do not wish to be bound by these terms then please stop using this website immediately.
The content of our site is provided without any guarantees or warranties as to its accuracy. To the extent permitted by law we expressly exclude any liability for any direct/indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use or inability to use our site including without limitation any liability for loss of income/revenue, loss of business, loss of data, loss of time.
Quality Conveyancing reserves the right to refuse or restrict its services to any individual at anytime and for any reason.
If you have breached any of the terms and conditions mentioned in this site we reserve the right to terminate your use of this site immediately and without notice.
We reserve the right to vary, change, adjust or withdraw or temporarily disable anything on this site without notice. We will not be liable or responsible for any loss, consequential loss, expenses or damage (or special damages) if the site is withdrawn or unavailable at any give time or for a period of time. You use this website and the information contained therein at your own risk.
We accept no liability for any disruption, network failure, power failure, ISP failure, cyber/ransomware attaches or other external or nature causes which interferes with this website. We do not guarantee that the website will be secure or free from any malicious viruses or other harmful third party software. You should ensure the computer you use to access our website is adequately protected and has its own virus protection software.
If you deliberately misuse this website by infecting the site with viruses, ransomware or anything else harmful you would be committing a criminal offence and the police and other relevant authorities will be informed immediately. You agree to indemnify us against any loss we may incur as a result of your unlawful invasion on our site.
Where our website has links to other websites, these links are provided for information only. We provide no guarantee or warranty as to the credibility of these companies or the credibility and reliability of the information contained in these websites. We accept no liability for loss or damage which might arise as a result of you accessing and using one of the linked websites on our site. It is important that you carefully check any links to websites on our site to ensure you are happy to continue to use that link.
You are responsible for keeping your login details safe and secure and should only be used by you. We will not be liable for any loss or damages caused as a result of someone accessing your account as a result of unauthorised access to the site.
You agree that all communications, agreements, information or notices sent to you via email or via post shall be considered to be written communications for all purposes and intent. Any notices served on us must be in writing and sent to our registered address. The notice is only effectively served once we are in receipt of the notice.
You are required to check this page from time to time to take notice of any changes we may make as they shall be binding on you immediately when you use this site.
We process information about you in accordance with our privacy policy. By using our site you consent to such processing and you warrant that all data provided by you is accurate.
ENGAGEMENT LETTER
When you instruct us we send you a welcome pack (“the Engagement Letter”) confirming your instructions and stipulating the terms and conditions of business. The engagement letter together with the terms and conditions stipulated on this site form the contract between us under which we will provide services to you. By signing the terms of engagement letter and your continuing instructions will amount to your acceptance of these terms of business and your consent to be bound by the term and conditions of this site.
In the event of any inconsistency between our Engagement Letter and these terms and conditions of business, the Engagement Letter shall prevail.
The contract under which we provide our services are provide to you by Quality Conveyancing Ltd and not with an individual director, consultant or employee of Quality Conveyancing Ltd.
JURISDICTION
All contracts between us shall be subject to and governed by the Laws of England and Wales. Any dispute arising from or under our contact with you shall be subject to the exclusive jurisdiction of the English Courts. However, we retain the right to bring proceedings against you in your country of residence or any other relevant country relating to any breach.
CORRESPONDENCE SENT BY EMAIL
Documents sent to you by e-mail (whether or not containing confidential information) will not be encrypted. It is your responsibility to protect your system from viruses and any other harmful code or device. We try to eliminate them from e-mails and attachments but we accept no liability for any which remain.
TERMINATION
We reserve the right to terminate our contract with you at any time however, we will provide you with a reason for the termination. Some examples of reasons could be; if you do not pay your bill, if there is a conflict of interest, if money laundering checks fail or are unsatisfactory.
If you or we decide that we no longer act for you, you will be responsible to pay our outstanding fees, expenses, disbursements and VAT (including those not yet billed) to the date of termination.
FEES & PAYMENTS
At the initial stages we provide you with an estimate of costs based on the information we have at that particular stage. Any estimate of costs we provide is only a guide to assist you in budgeting and should not be regarded as a firm quotation or fixed or capped fee. Estimates can increase as a result of a number of factors e.g due to the complexity of the issue, the speed at which action was to be taken, the scope of the work changes, the expertise or specialist knowledge which the case requires, and an excessive amount of emails/telephone calls /correspondence to deal with. Please note regular emails or calls which require attention will increase your costs significantly. We therefore encourage clients to only make calls or send emails if strictly necessary.
We will inform you as soon as possible once we become aware of any additional fees which you may need to pay.
We may at any time request payment on account of costs. If you do not make payment on account within the time frame stipulated then we reserve the right to stop work on your matter or refuse to complete your transaction until all payments and disbursements are received. We will not be liable for any loss you incur as a result of us stopping work on your matter.
In the event of a banking failure we will not take any responsibility or be held liable for any losses of client monies.
Our bills issued to you must be paid within the timeframe stipulated otherwise you will be charged interest at the rate of 4% above the base rate of Barclays Bank PLC if the bill is not paid within 30 days after the date the bill is sent to you.
If there is an outstanding invoice we will deduct the amount due from any monies held by us for you including any money received from others for you.
Please ensure you raise any queries relating to your bill without delay with your caseworker or the person who sent you the bill.
We will not be responsible for any failure to comment or advise on any matters which are outside our expertise and we will take no responsibility for advice given which may change in the future due to changes in the law. We do not provide tax or financial advise and will not be liable for any losses which arise as a result of your failure to seek financial and/or tax advice.
Any advise provided to you is for the sole purpose of you as our client. The information and documents we send you must not be forwarded to or relied on by any other person other than you.
DATA PROTECT ACT 1998 (the “DPA”)
The personal information provided by you will be stored and kept for our records. We are registered under the Data Protection Legislation.
INTELLECTUAL PROPERTY RIGHTS
We are the owner of all intellectual property rights in our site and in the material published on it. There works are protected by copyright laws. All copyright, design, documents and database right, patents and any rights to inventions, know how, trade and business names, trade secrets and trade markets belong to Quality Conveyancing ltd. You must not permanently copy or reproduce any part of the content of this site without our prior written consent.
RETENTION OF FILES
We will store you file away from the office in a secure location for a set period of time. Some files are only stored in an electronic form. We reserve the right to destroy your file after a reasonable period of time and without prior notice to you.
If you require us to retrieve your file for you from storage there may be a fee payable for this service together with any additional fees which may arise as a result of us spending time reading your file and writing letters to you to comply with your instructions.
COMPLAINTS PROCEDURE
We are committed to providing a high quality service and keeping you advised regularly of the progress of your matter. If you have any queries or concerns about our services please raise them in the first instance with your caseworker. We have a procedure in place which details how we handle complaints, which is available upon request. If you are not satisfied with our handling of your complaint then you can complain to the Legal Ombudsman. In the event that you feel that a matter has not been resolved effectively within 6 weeks of lodging your initial complaint, you may contact the Legal Ombudsman within 6 months of receiving a written full response from us, subject to the complaint being received within the time scales prescribed by the Legal Ombudsman. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
The Legal Ombudsman may be contacted at PO Box 6806, Wolverhampton, WV1 9WJ, Tel: 0300 555 0333, Website: www.legalombudsman.org.uk
If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund Administered by the Council for Licensed Conveyancers (from whom details can be obtained).
